Privacy Policy

This Privacy Policy explains how Cobia Technologies, Inc. ("Cobia," "we," "us" or "our") collects, uses, shares and protects personal information through Jobwell, including the Jobwell website at jobwell.xyz, the Jobwell web and mobile apps, customer project pages, and Jobwell email and text messages (together, the "Service"). Jobwell is a product owned and operated by Cobia Technologies, Inc. This policy works together with our Terms of Service.

1. Who this policy covers

Jobwell is used by three groups of people, and this policy applies to each of them:

• Contractors and their teams: contracting businesses that subscribe to Jobwell ("Contractors"), and their owners, employees and partner companies who use Jobwell.
• Homeowners and other customers of Contractors ("Customers"): people whose projects are managed in Jobwell, who may view a project page, approve a proposal, pay an invoice or receive Jobwell updates.
• Visitors to our website.

A Contractor decides what information about its own Customers and jobs to enter into Jobwell. We process that information to provide the Service to the Contractor and to the Customer. If you are a Customer and have questions about how a Contractor uses your information outside Jobwell, please contact that Contractor directly. You can always contact us about information held in Jobwell.

2. Information we collect

Information you or a Contractor provide

• Account information: name, email address, phone number, company name, role and sign-in details.
• Business information: company details, logo, price book, terms, licensing details and settings a Contractor chooses to add.
• Customer and job information: Customer names, email addresses, phone numbers, job site addresses, proposals, change orders, invoices, notes, schedules, signatures and approval records.
• Photos and files: photos, documents and plans uploaded to a job, including information stored with a photo such as when and where it was taken.
• Communications: messages and requests you send through Jobwell or to our support team.
• Text message preferences: your mobile number, whether and how you opted in to Jobwell text updates, and opt-out requests.

Information collected automatically

• Device and usage information: IP address, browser and device type, pages and features used, and dates and times of activity. We use this to secure and operate the Service.
• Location: job site addresses entered into Jobwell and location data attached to photos. Jobwell uses a worker's device location only when that worker chooses to share it for a job, for example to send an "on the way" update.

Information from other sources

• Payment providers: payment status and limited payment details (such as card brand and last four digits) from Stripe. Jobwell does not receive or store full card or bank account numbers.
• Connected services: information from services a Contractor chooses to connect, such as accounting software.
• Property and address data: public or licensed information about a job site, such as address suggestions and property characteristics, used to help prepare estimates.

3. How we use information

• To provide, maintain and improve the Service, including proposals, approvals, scheduling and invoicing.
• To create and secure accounts, verify identity and prevent fraud, abuse and unauthorized access.
• To process payments through our payment provider and keep records of approvals and payments.
• To send service messages, such as sign-in codes, proposals, invoices, receipts and job status updates by email, and by text message to people who have opted in.
• To respond to support requests and communicate with you about your account.
• To understand how the Service is used so we can fix problems and make it better.
• To comply with law, enforce our Terms and protect the rights and safety of our users and others.

We do not use Customer contact information supplied by a Contractor to market Jobwell or anything else to that Customer.

4. AI features

Some Jobwell features use artificial intelligence, for example to draft a proposal from a Contractor's description of a job and price book. To provide these features, we send the relevant content to AI service providers that process it on our behalf. We use these providers under terms that do not permit them to use your content to train their models. AI output is a draft: Contractors review it before it is sent to anyone.

5. How we share information

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

We share personal information only as follows:

• Between the people on a job. Information is shared with the Contractor, team members and partner companies who have access to a job, and with the Customer for that job, according to the permissions in Jobwell.
• Service providers who process information for us under contract and only to provide services to us. These include cloud hosting, database and file storage, email delivery, text message delivery, payment processing, AI processing, mapping and address services, and customer support tools.
• Services you connect. If a Contractor connects another service, such as accounting software, we share the information needed for that connection.
• Legal and safety. When we believe in good faith that it is required by law or legal process, or needed to protect the rights, property or safety of Cobia, our users or others.
• Business transfers. As part of a merger, acquisition, financing or sale of assets, subject to this policy's protections.
• With your consent or at your direction.

6. Text messages and mobile information

Jobwell sends text messages only to people who have opted in to receive them, as described in our text message terms. We use your mobile number and opt-in information only to send the Jobwell messages you asked for, to honor HELP and STOP requests, and to keep a record of your consent.

You can stop Jobwell text messages at any time by replying STOP. Opting out of texts does not affect other parts of the Service.

7. Cookies and analytics

Jobwell uses cookies and similar storage that are needed to keep you signed in, protect your account and remember your settings. This website does not use advertising cookies or third-party advertising trackers. We measure how the Service is used with our own tools so we can operate and improve it.

8. How long we keep information

We keep personal information for as long as an account is active or as needed to provide the Service. Job records, approvals, invoices and payment records may be kept longer where needed for tax, accounting, legal or dispute purposes, or to give Contractors and Customers a lasting record of work done on a home. Text message consent and opt-out records are kept as long as needed to show that we honored them. When information is no longer needed, we delete or de-identify it.

9. Security

We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit, access controls that limit each person to the jobs and companies they belong to, and private storage for photos and files. No system is perfectly secure. If you believe your account has been compromised, contact support@jobwell.xyz right away.

10. Your choices and rights

• Access, correction and deletion. You can ask to see, correct or delete personal information we hold about you. Some information in a Contractor's records, such as approved proposals and invoices, may need to be kept for legal or accounting reasons; we will tell you if so.
• Text messages. Reply STOP to any Jobwell text to opt out.
• Email. Service emails, such as sign-in codes, proposals and receipts, are part of using Jobwell. If we ever send marketing email, it will include an unsubscribe link.
• State privacy rights. Depending on where you live, including California, you may have rights to know, access, correct, delete and port your information, to opt out of sale or sharing (we do not sell or share it), and not to be discriminated against for using these rights. You may use an authorized agent. We honor Global Privacy Control signals where required.

To make a request, email privacy@jobwell.xyz. We may need to verify your identity before responding. If we deny your request, you may appeal by replying with the subject line "Privacy Request Appeal."

11. Children

Jobwell is a business service for adults. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact privacy@jobwell.xyz and we will delete it.

12. Where we process information

Jobwell is operated from the United States, and information is processed and stored in the United States. If you use Jobwell from outside the United States, your information will be transferred to the United States.

13. Changes to this policy

We may update this policy from time to time. We will change the effective date above and, for material changes, notify account holders by email or in Jobwell before the changes take effect.

14. Contact us

Questions or requests about this policy or your information can be sent to: